Technical Support Specialist - English & French Speaker

Medius

  • تونس العاصمة
  • دائم
  • دوام كامل
  • قبل 21 ساعة
About MediusMedius is a Swedish origin company & a leading global provider of cloud-based SaaS spend management solutions, helping organizations drive their business forward by enabling best-in-class process efficiency, cost-savings, and greater financial control.Spend management doesn't ring a bell? This term describes the process from placing an order through its delivery, verification, invoicing to its payment. Our products help companies at every step of the purchasing process, increasing their security and speeding it up. We use the latest advances in artificial intelligence (AI) and machine learning to automatically capture and process invoices.If you are seeking a stimulating environment characterized by unparalleled momentum and rapid growth, look no further. Join us as we lead the charge in reshaping the future of spend management, setting new standards of excellence, and driving impactful change across industries.For more info:Our values
  • Connect: We believe in the power of people, both individually and collectively. Our success is driven by respect and understanding, with a shared commitment to empowering finance teams of the future.
  • Question: We embrace challenges and value diverse perspectives. By questioning and collaborating, we unlock better solutions and continuously innovate.
  • Own: We are proactive, decisive, and committed to delivering results. We anticipate customer needs and follow through, earning their trust to focus on what they do best.
Some of the tasks you will be performing
  • Daily point of contact of the customer with the support and collaboration of the level 2 and level 3 support teams.
  • Product expertise and product enhancement: Participation in bug bashes of new versions, writing and validation of expert articles, product enhancement requests.
  • Continuous improvement of customer support: Proposal to improve the Expensya backend, improvement of customer support processes and diagnostic tools, automation of Customer Support tasks.
Why should you join our Technical Support team and what are the career path
opportunities?The Technical Support team is the ideal environment to support and experience the digital transformation of businesses on a daily basis, ranging from very small businesses to large groups: You will be trained continuously on a best-of breed solution and will join a team with a strong team spirit, a strong appetite for customer satisfaction and a continuous learning mindset. This role is the ideal gateway to move quickly towards new challenges at Medius: Level 2 support engineer, project manager, product manager, inside sales, customer success manager, etc.Requirements for the position
  • Technical degree or equivalent, ideally in information technology.
  • Confirmed experience in a service company, for example at a software integrator, a SaaS company or a CRM / Call center company.
  • Strongly service and customer satisfaction minded, a real taste for customer contacts.
  • Analytical and listening skills.
  • Ability to take ownership and diagnose complex problems with a critical mindset.
  • Ability to manage several tasks related to technical or functional subjects with a sense of urgency (prioritization and time management).
  • Ability to remain calm and focused in a stressful situation.
  • Excellent written and oral communication skills, particularly in explaining in concise and clear terms technical subjects to non-technical people.
  • Methodical and rigorous.
  • Excel proficient, including advanced features such as pivot tables.
  • SQL language skills appreciated.
  • Ability to manage technical subjects in a digital environment: API management, import/export data processing principles, use of internet browsers, installation of mobile apps, etc.
  • Fluent French: Mandatory.
  • Fluent English: Mandatory.
  • Spanish: Nice to have.
What we offer
  • An optimized on-boarding in order to facilitate the integration and the discovery of the teams
  • A strong and positive company culture, with close-knit teams and a stimulating work environment
  • All company seminars and celebration trips and other spontaneous events
  • Multiple benefits such as a great health insurance, continuous training
Please send your resume in English (resumes in French will be automatically rejected).

Medius