Job Title: Backup Support Engineer (Level 2) HelpdeskJob Description The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.Responsible information handling, ensure that backup and recovery systems are operating within defined SLAsUnderstanding of the sensitivity of customer dataIdentifying risk and communicating if you spot riskSecurity Awareness.Knowledge of security systems such as firewalls, encryption, antivirus, and intrusion detection is preferable.Proactive individual who anticipates challenges and opportunities, taking initiative to address them effectivelyCompliance with ADP's policies and proceduresHandling and protection of ADP's informationReporting of security eventsImplementing appropriate policies and proceduresCreating knowledge articles using the skills learned on the desk to help aidcolleagues.Completion of instructor lead RCSA qualifications (TBC) - provide in training.Actioning of restore requests where skill level allows, & escalation of these tickets whenrequired.Basic understanding of general IT-related technologies. Networking, Active Directory,OS-level troubleshooting.Experience working within an ITIL environment, though being qualified.Basic understanding of general IT-related technologies. Networking, Active Directory,OS level troubleshooting.Experience working within an ITIL environment, though being qualified.Location: TUN Tunis - Les Jardins de CarthageLanguage Requirements:Time Type: Full time2025-05-06If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
