Who We AreAt CED Tunisia, part of the CED Group, we help people and businesses move forward by delivering smart, reliable claims management solutions. Our IT team supports colleagues not only in Tunisia but across multiple countries , so every day brings something new, global, and exciting.If you’re looking for a place where your ideas matter, your growth is supported, and your work has an impact from day one , you’re in the right place.What You’ll DoYou’ll be the first point of contact for our users when something techy goes wrong — the hero behind the helpdesk. Your mission: keep our colleagues connected, productive, and happy.
Provide first-level technical support via our ticketing system.
Troubleshoot issues remotely by asking the right questions and using the right tools.
Identify and apply the best solution for each problem.
Walk users through step-by-step fixes.
Follow established procedures and scripts for handling requests.
Escalate unresolved incidents to the next support level.
Log incidents, actions, and solutions in our tracking tools.
Follow up with users and keep them informed.
Share ideas to improve support processes and tools.
Exigences de l'emploiYour SkillsTechnical SkillsExperience (academic or internship) with Microsoft 365 and AzureAbility to diagnose hardware, software, and network issuesWriting simple scripts with proper error handlingBasic knowledge of Artificial Intelligence (AI) concepts or tools is a plusSoft SkillsStrong problem-solving abilitiesPatience, empathy, and a service mindsetProactive and collaborative team spiritLanguagesProficient in French and EnglishWhat We Offer
A truly international environment – supporting users across the CED Group.
Competitive salary package.
Perks: Meal vouchers, health insurance, California Gym membership.
